Customer Feeback/Complaint

You could submit your feedback/complaint through the channel below:

1. Visit the nearest branch to make a complaint, or

2. Submit your complaint through email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it , or

3. Contact us at: 023 911 313‚Äč (Ext.1707)

Customer Complaint Process

1. A customer must file a complaint within 60 (sixty) days after the customer is aware of the problem on which the complaint is based on. The complaint may be lodged in writing and/or verbally.

2. UCB could resolve a complaint by verbally within 2 (two) working days. If UCB could not resolve the complaint within this timeframe, UCB will request customer to lodge the complaint in writing.

3. If customer wants to lodge the complaint in writing but customer could not be able to complete the Customer Complaint Form, customer shall request UCB staff to complete on behalf of customer.

4. UCB could resolve a complaint by writing within 30 (thirty) calendar days. UCB will issue a formal letter to customer to inform about the result of investigation and resolution. If customer disagrees with UCB complaint resolution, UCB and/or customer might seeking support from National Bank of Cambodia (NBC) to conduct a formal review on the process and decision on the complaint within 30 (thirty) calendar days after receiving the decision.

5. If the resolution relates to the restitution and/or refund, UCB shall reverse the fund to customer within 5 (five) working days.

6. UCB might escalate the customer complaint to another person to solve the complaint.

7. UCB shall provide a copy of Customer Complaint Form to customer for reference.

8. For more information relate to customer complaint process, please contact: 023 911 313 (Ext.1707) or email to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

General inquiries

No. 61, St. 130, Sangkat Phsa Chas, Khan Daun Penh, Phnom Penh, Cambodia (see map)

Tel: +855 (0) 23 218 682
 +855 (0) 23 427 995
 +855 (0) 23 724 931
 +855 (0) 23 212 357
 +855 (0) 23 211 366
Fax: +855 (0) 23 427 997
 +855 (0) 23 220 646
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

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